Using our store
By browsing or placing an order, you agree to these terms and the policies linked on this page. You must provide accurate contact, delivery and order information. You may place an order as a guest; creating an account is optional.
Products and handmade variation
We make reasonable efforts to describe and photograph products accurately. Handloom, hand-painted and handmade products can show natural variations in colour, weave, finish and dimensions. Product-specific details and any made-to-order lead time shown on the product page form part of the order information.
Prices, delivery and payment
Prices and applicable offers are shown on the website at checkout. A delivery charge of ₹30 applies when the discounted merchandise total is below ₹499; delivery is free at ₹499 and above. The checkout displays the final amount before you place the order. Available payment methods are those shown at checkout, including Cash on Delivery where offered and online payment through Razorpay.
Orders and acceptance
An order acknowledgement confirms receipt, not necessarily final acceptance. We may contact you to confirm a Cash on Delivery order, availability or delivery details. If an order cannot be fulfilled, our team will contact you and arrange any applicable payment reversal under the Refund Policy.
Cancellation, returns and refunds
Cancellation requests, return eligibility and refunds are handled under the Cancellation, Return & Exchange, and Refund Policies. A return request for an order placed through an account can currently be submitted after the order is marked delivered and is reviewed by our team. No return window or exchange commitment is represented here until confirmed by the company.
Intellectual property and lawful use
Website text, branding, photographs and other materials belong to House of Maithili or their respective rights holders. You may not copy or use them commercially without permission. Do not misuse the website or submit unlawful or misleading information.
Support and governing law
For order or terms questions, contact us using the details on the Contact Us page. These terms are governed by the laws of India, subject to applicable consumer rights and the jurisdiction of competent courts.
