Requesting cancellation
For an account order, use the cancellation request option on the order page when it is available. You may also contact support with your order number. A request is not final until the order team confirms it. The website currently displays no cancellation fee; any future cancellation charge must comply with applicable law.
When a request can be considered
The website workflow allows cancellation requests only for certain pre-dispatch order states. Once an order has moved into shipment, the online cancellation option may no longer be available. Made-to-order preparation may already have started, so contact us immediately; the team will confirm whether cancellation can be accepted.
Payment reversal
If a paid order is cancelled and a refund is due, it is handled under the Refund Policy. Cash on Delivery orders that have not been paid do not require a payment refund.
Company confirmation required
Any cancellation charge, made-to-order cutoff or guaranteed cancellation deadline has not been configured as a public rule. House of Maithili Pvt. Ltd. should confirm these commercial terms before adding them.
