How to submit a grievance
Email info@houseofmaithili.com or call 8226803011. Include your name, preferred reply contact, order number if applicable, a clear description of the concern and the outcome you are seeking. We will acknowledge a consumer complaint within 48 hours and endeavour to resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
Name and designation: [Owner to appoint and provide the Grievance Officer’s name and designation]. Grievance email: [Owner to confirm whether a dedicated grievance email is available; current support email is info@houseofmaithili.com]. Postal address: [Owner to provide verified registered/principal business address].
Escalation and records
If the initial response does not resolve the matter, reply to the same email and ask for escalation to the Grievance Officer. Please retain your message and any order or delivery evidence. The company should maintain a complaint register and assign a reference number for follow-up.
Important owner action
The company must fill the officer’s name, designation and verified address before relying on this page for regulatory verification, and ensure the mailbox and phone are monitored so the stated response timelines can be met.
