Information we collect
Depending on how you use the store, we may process your name, email address, phone number, billing and delivery details, order contents, account credentials, customer support messages and basic technical information needed to operate and protect the website.
How we use it
We use information to process and deliver orders, provide customer support, manage optional customer accounts, send order and account messages, prevent fraud, maintain records and meet legal obligations. We do not describe optional marketing use as a condition of purchase.
Payments and service providers
Online payments are processed by Razorpay or the payment method selected at checkout. Payment providers handle payment credentials under their own terms and privacy notices; House of Maithili does not ask customers to send card or banking passwords by email. We share only information reasonably needed with delivery, payment, hosting, communication and other service providers supporting the transaction.
Retention, security and rights
We retain records for as long as reasonably needed for orders, support, security and legal/accounting requirements, and apply reasonable safeguards. You may contact us to request access, correction or deletion where applicable. Some transaction records may need to be retained to meet legal obligations.
Cookies and external links
The site may use cookies or similar technologies needed for sessions, cart and site operation. External payment and social links are governed by their providers’ policies.
Contact and changes
Privacy questions or requests can be sent to info@houseofmaithili.com or raised using the Contact Us page. We may update this policy and will post the revised version here with its updated date.
