How to request a return
The current account order page accepts a return request only after the order is marked delivered. Sign in to the account linked to your order, open the order and submit the reason. If you checked out as a guest, use the order confirmation email’s account verification process or contact support for help linking the order.
Review and inspection
Submitting a request does not itself approve a return. Our team reviews the request and, if the return is received, records the inspected quantity and condition. Approved sellable quantities may be returned to available stock; damaged items are not restocked as sellable inventory. Refund review is handled separately under the Refund Policy.
Eligibility and timing
The website currently has no published return-day window, category exclusions or standard exchange workflow. These terms must be confirmed by House of Maithili Pvt. Ltd. before publication as a final commercial policy. Until confirmed, contact support promptly after delivery so the team can review your circumstances; no unconfigured window or exchange entitlement is promised here.
Exchange and product concerns
An exchange is not currently offered as a self-service website process. Contact support to discuss an incorrect, defective, damaged or missing item and the available resolution. Keep the item and packaging and share clear photographs where possible.
