Review and approval
A return request or cancellation request does not automatically create a refund. Our team reviews the order, payment and any returned goods. Return inspection and inventory restocking are separate from the refund decision.
Online payments
For an eligible captured Razorpay payment, an approved refund is initiated through the payment gateway and linked to the original transaction where supported. Your bank, card issuer or payment provider controls when the credit appears after initiation.
Cash on Delivery
For an approved refund on a Cash on Delivery order, contact support. The team will confirm the appropriate refund method and any information needed to complete it. Do not send full card credentials, passwords or OTPs to support.
Timing and status
Accepted refund requests will be handled within a reasonable period and within any timeline prescribed by applicable law. The website does not currently state a merchant refund-processing SLA. We will communicate the decision and initiation status through the contact details supplied with the order. The company must confirm and publish a target processing period; bank posting time may vary by payment provider.
Help with a refund
Please include your order number and the email or phone used at checkout when contacting info@houseofmaithili.com or 8226803011.
